Contact Customer Services

Do it online

You can use our self service portal to pay for it, apply for it and report it online. If you query doesn’t fall under these categories you can also contact us 24 hours a day using our online form below, your communication with us will be dealt with in accordance with ECDC's Privacy Notice:

You can also view, comment or object to Planning Applications


Contact us on 01353 665555.
We are open Monday – Thursday 8:45 – 5:00pm, Friday 8:45 – 4:30pm.


Email us at


Our Customer Service Centre at The Grange, Nutholt Lane, Ely CB7 4EE.

Opening Times – Monday – Thursday 8:45 – 5pm, Friday 8:45 – 4:30pm.
Please note: we do not take any cash payments and the last payment must be taken by 4:30pm Monday – Thursday and by 4pm on a Friday. Payments can be made at one of our Self Service Kiosks at any time during our opening hours.

By Post

Write to us at:-

East Cambridgeshire District Council. The Grange, Nutholt Lane, Ely, Cambridgeshire, CB7 4EE

In Emergencies (outside office hours)

Out side of office hours and public holidays: emergency calls, including lost and stray dogs: 07710 978900  Please note we will only respond to stray dogs found in our area.

For all emergencies relating to roads or pathways  please call 101