Tenancy support is a team of people who are here to help you in so many ways. Their main focus is to help you maintain a tenancy, but they can do so much more as well:
- Help you to apply, fill out forms, understand what you are entitled to, including Universal Credit, Housing Benefit and DHP payments
- Signpost you to find the right support in your time of need
- Support you to budget
- Establishing social contacts and activities so you do not feel isolated within the local community
- We can help you in setting up a bank account, register at a GPs and other local services
- We can even help you with bidding for properties on Home-link
Frequently Asked Questions for the Tenancy Support Team
How does social housing work in ECDC?
- Making an arrangement for a rent arrears payment plan
- Find out who your social housing officer is
- To set up and arrange paying your rent
- If you are struggling with making a payment
- To check your rent balance
- If you have any changes in your circumstances, such as any changes in your work or benefits
What is a Discretionary Housing Payment?
Reasons that you are struggling to pay your rent could include:
- local housing allowance rates have left you with a rent shortfall
- the benefit cap
- the bedroom tax
How soon you can apply after claiming universal credit?
What the council looks at
- why you need help with your rent
- what has caused your rent shortfall - for example, you have to pay the bedroom tax or have lost income
- if you are at risk of homelessness because of your rent shortfall or rent arrears
How much can be paid?
Can I claim Universal Credit?
What you need to apply
- your bank, building society or credit union account details (call the Universal Credit helpline if you do not have one)
- an email address
- information about your housing, for example how much rent you pay
- details of your income, for example payslips
- details of savings and any investments, like shares or a property that you rent out
- details of how much you pay for childcare if you’re applying for help with childcare costs
- driving licence
- debit or credit card
If you cannot verify your identity online
Help with your application
Universal Credit helpline
- you cannot use digital services at all, this might be due to disability or your circumstances
- you have a question about your claim and cannot access your online claim
Universal Credit Top tips
- If you receive a housing element, remember that this is to pay the rent. So either set up a direct debit or standing order to your landlord so you cannot spend it by mistake. You can also request that the housing element is paid directly to the Landlord. To do this you just have to click on the ‘Add Housing Cost’ button on your Universal Credit account online, and fill in the details of how much rent is to be paid, the landlords details and how often it is to be paid (weekly, monthly etc): universal-credit.service.gov.uk/sign-in
- PIP (personal independent payment) This is not means tested and will not affect other benefits. This can be complicated to apply for so get in touch with your Tenancy Support Officer for support
- Journal entries are a good way to see what your work coach needs you to do as well as any outstanding tasks you need to complete. Its also a good way to communicate with your work coach and keep a record of your communications.
- Make sure that you have any documents that have been requested by, or even better before, the deadline they have been asked for by. And if you are having problems, contact your work coach and let them know via your journal.
- Ensure you upload any medical certificates on time and before the old one is due to expire.
- Make sure that all payslips (if you are working) are sent in on time.
- Keep your work coach up to date with any changes in your situation, this could include, changes in your hours at work, changes in rent, having children or if someone is joining or leaving your household etc.
I am struggling to get enough food, can I get help?
Where are the local food banks?
Useful Contacts and further information:
- Council Tax general queries:
Via the East Cambridgeshire Council Tax Contact Form online or telephone 01842 756 567.
- Housing Benefit and Council Tax Reduction scheme queries:
Via the East Cambridgeshire Housing Benefit and Council Tax Reduction Scheme Contact Form online or telephone 01842 756 566.
- Housing Benefit Overpayments queries:
Via the East Cambridgeshire Housing Benefit Overpayments Contact Form online or telephone 01842 756 569.
- Business rates queries:
Via the East Cambridgeshire Business Rates Contact Form online or telephone 01842 756 568.