Service Delivery Plans 2017/18

The Council is committed to achieving its corporate objectives and to improving the economy, efficiency and effectiveness of its services. 

The Service Delivery Plan is the public facing expression of our approach to performance management.   The purpose of the Service Delivery Plan is to describe what we will be doing to deliver on our duty to secure continuous improvement.  It sets out the areas of improvement we will be focussing on during the coming year and explains our rationale for doing so.


Annual Plan

Six Month Progress Reports

Building ControlBuilding Control Service Delivery Plan 2017/18Building Control Six Month Update Report
Communities and PartnershipsCommunities and Partnerships Service Delivery Plan 2017/18Communities and Partnerships Six Month Update Report
Customer ServicesCustomer Services Service Delivery Plan 2017/18Customer Services Six Month Update Report
Democratic ServicesDemocratic Services Service Delivery Plan 2017/18Democratic Services Six Month Update Report
Environmental ServicesEnvironmental Services Service Delivery Plan 2017/18Environmental Services Six Month Update Report
Financial ServicesFinancial Services Service Delivery Plan 2017/18Financial Services Six Month Update Report
Housing and Community SafetyHousing and Community Safety Service Delivery Plan 2017/18Housing and Community Safety Six Month Update Report
Human Resources Human Resources Service Delivery Plan 2017/18Human Resources Six Month Update Report
ICT ServicesICT Services Service Delivery Plan 2017/18 
Infrastructure and Strategic HousingInfrastructure and Strategic Housing Service Delivery Plan 2017/18Infrastructure and Strategic Housing Six Month Update Report
Legal ServicesLegal Services Service Delivery Plan 2017/18Legal Services Six Month Update Report
Leisure ServicesLeisure Services Service Delivery Plan 2017/18Leisure Services Six Month Update Report
LicensingLicensing Service Delivery Plan 2017/18Licensing Six Month Update Report
Open Spaces and FacilitiesOpen Spaces and Facilities Service Delivery Plan 2017/18Open Spaces and Facilities Six Month Update Report
Performance ManagementPerformance Management Service Delivery Plan 2017/18Performance Management Six Month Update Report
Planning ServicesPlanning Services Service Delivery Plan 2017/18Planning Six Month Update Report
ReprographicsReprographics Service Delivery Plan 2017/18Reprographics Six Month Update Report
Strategic PlanningStrategic Planning Service Delivery Plan 2017/18Strategic Planning Six Month Update Report
Waste ServicesWaste Services Service Delivery Plan 2017/18Waste Services Six Month Update Report